How do Organizations and Employees Perceive and Respond to a Crisis: A Co-citation and Co-word Analysis

This study aims to provide an overview of the state-of-the-art research at the intersection of how organizations and employees perceive and respond to a crisis. By using scientific mapping, the study also seeks to ascertain the intellectual structure of the knowledge base and highlight trends on the topic. Using the Web of Science (WoS) database, 546 publications were chosen for further examination. The research employed bibliometric indicators such as authors, documents, journals, field publications, and countries. In addition, VOSviewer was used to perform science mapping analyses such as co-word and co-citation. This study finds that scholars are increasingly interested in this topic, as evidenced by a growing trend in the academic literature. The six clusters in co-citation networks are identified as the pillars of the theoretical foundation of research on this topic. Moreover, by classifying keywords into seven themes, the research explores thematic trends on this topic. The results find that “Remote work, work-family conflict, and work-life balance” emerged as an emerging trend within 2020–2022. Furthermore, the findings reveal several new keywords have appeared in the research fields since the COVID-19 outbreak. This study indicates the most important emerging themes, research topics, and critical debates and then outlines potential avenues for future research.

Keywords: Organizations perception, Employees perception, Organizational response,
Employees response, Crisis, Bibliometric.